Terms and conditions

These terms apply to made-to-order furniture ordered from Nou din Vechi SRL. An order is accepted when the quote is confirmed and the deposit is paid.

Quote and order

A quote is valid for 15 calendar days and covers production, finishing and packing. The price does not change afterwards for reasons relating to our own costs. Production begins once the model, upholstery and finish are confirmed in writing and the 30% deposit has been received.

Lead times

The lead time stated in the quote runs in working days from the date the deposit clears. If it slips for reasons on our side, we tell you as soon as we know and agree a solution with you. Delays caused by changes requested after production has started fall outside that lead time.

Changes after production starts

Changes requested after production has begun can be accepted only if the stage of the work allows it, and may carry additional costs, communicated in advance.

Delivery and acceptance

Delivery is made to the address given, within the agreed window. On receipt you check the condition of the goods; visible damage must be reported at delivery or, for courier shipments, within 48 hours, with photographs.

Warranty

We give a 1-year warranty on the frame and upholstery under normal use. The warranty does not cover normal wear, mechanical damage, prolonged exposure to sun or damp, cleaning with unsuitable products, or alterations made by third parties.

Returns

Goods manufactured to the customer's own specification are exempt from the right of return under distance selling law. If a product does not match the confirmed specification, we correct or rebuild it at our own cost.

Variation in tone

Solid wood and natural fabrics vary in tone and grain between batches. Small differences from the sample are inherent to natural materials and are not a defect.

Disputes

Any disagreement is settled amicably first. Failing agreement, the courts of the Republic of Moldova have jurisdiction.